Privacy Policy

Last updated: January 1, 2024

LuxSmile Dental Ltd. ("LuxSmile", "we", "us", or "our") is committed to protecting your personal information in accordance with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following types of information when you visit our website, book an appointment, or receive our services:

Personal information: Your name, email address, phone number, and preferred appointment details.
Health information: Medical and dental history necessary to provide safe and appropriate care.
Technical information: IP address, browser type, and website usage data collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use your information solely for the following purposes:

To schedule, confirm, and manage your appointments.
To provide safe, personalized dental hygiene care.
To communicate with you about your appointments, treatment, and our services.
To comply with legal and regulatory obligations as a registered dental hygiene practice.
To improve our website and service experience.

3. Protection of Health Information

As a regulated dental hygiene practice, LuxSmile treats all personal health information with the highest level of confidentiality. Your health records are stored securely and are accessible only to authorized personnel. We do not sell, rent, or share your personal health information with third parties without your consent, except as required by law.

4. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

5. Third-Party Services

Our website uses third-party tools including Calendly (for online booking) and Google Maps. These services have their own privacy policies, and we encourage you to review them. LuxSmile is not responsible for the privacy practices of these third-party providers.

6. Data Retention

We retain your personal and health information for a minimum of 10 years following your last appointment, or as required by the College of Dental Hygienists of Ontario (CDHO) and applicable law. After this period, information is securely destroyed.

7. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate information.
Withdraw consent for non-essential communications at any time.
File a complaint with the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated.

8. Children's Privacy

LuxSmile does not knowingly collect personal information from children under the age of 18 without parental or guardian consent. If you believe a minor's information has been submitted without consent, please contact us immediately.

9. Changes to This Policy

LuxSmile reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: luxsmiledentalltd@gmail.com
Phone: 416-994-9669
Location: Toronto, Ontario, Canada